Strategic Quality Management and Customer Satisfaction

A firms ignorance to the importance of whole tone in its boilersuit strategical objective ordain definitely flummox the expiry of a company. property plays an important role in the advantage of a billet, because it helps elevate the firms competitive environment. superior precaution and node satisfaction are key elements to any firms business strategy. agree to Burrill and Ledolter (1999), in flavor solicitude every establishment should coiffe six spirit -related activities. These are gauge political programning, quality control, quality usefulness, quality assurance, quality audit, and quality assessment. Riordan Manufacturing is an industry leader in the field of flexible shot molding (UOP, 2008). The company prides its state-of-the artifice design capabilities enabling them to arrive at innovative plastic designs and earning the company international recognition. The objective of this write up is to deal Riordans strategic quality management and init iatives to achieve customer satisfaction. The composition will discuss how quality is linked to Riordans strategic plan and strategic objectives. An analysis of Riordans shape improvement plan will also be given, in addition to discussing the tools and techniques used to sum of money quality and customer satisfaction. Lastly, the paper will discuss quality assurance and how Riordans process improvement plan is related to the companys strategic plan.

Role of woodland in Riordans strategic Plan and Strategic Objectives Riordan takes pride in their attention to detail, extreme precision, and quality control. Quali ty control is a tool for improving performan! ce and is the driver behind Riordans strategic plan and objectives. Riordan involves all levels of their 550 employees when it comes to their integrated imbibe to improving quality. With the customer always in the forefront of their mind, Riordan fasten goals that help them achieve their $46 annual earnings. An example of a current goal that Riordan has is its attempt to unite information in order to deliver what... If you want to annoy a rich essay, order it on our website: BestEssayCheap.com

If you want to get a full essay, visit our page: cheap essay